388wan Privacy Policy

This Privacy Policy ("Policy") describes how 388wan ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal data of individuals who visit, register on, or otherwise interact with the 388wan website and gaming platform at 388wan.com.

388wan is committed to handling your personal data responsibly and in accordance with applicable data protection laws and international best practices. By accessing the 388wan platform, creating an account via the 388wan Login page, or using any of our services — including cricket betting, slots, live casino, and fishing games — you acknowledge that you have read and understood this Policy.

This Policy should be read alongside 388wan's Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. If you have any questions about this Policy or how 388wan handles your data, please contact our support team at [email protected].

388wan collects personal data through several means: directly from you when you register or interact with the Platform, automatically as you use the Platform, and from regulated third-party sources where permitted by law. The categories of data we collect are set out below.

Registration & Identity Data

• Full legal name as per your Pakistani CNIC or passport.
• Date of birth (used for mandatory age verification — 388wan is a 21+ platform).
• Residential address in Pakistan.
• Valid Pakistani mobile number.
• Email address.
• Username and encrypted password.

Identity Verification (KYC) Data

• Copy of National Identity Card (CNIC), passport, or other government-issued identity document.
• Proof of address documentation (e.g., utility bill, bank statement).
• Source-of-funds documentation where required for enhanced due diligence.

Transaction & Financial Data

• Deposit and withdrawal amounts, dates, and transaction reference numbers.
• Payment method identifiers (e.g., JazzCash account number, EasyPaisa mobile wallet, HBL or UBL bank account details, Meezan Bank reference). Full payment credentials are not stored by 388wan — these are handled by our regulated payment processors.
• Account balance history and gaming transaction records.

Gaming & Activity Data

• Bets placed, game sessions, wagering amounts, and outcomes.
• Cricket betting selections, PSL match history, and live casino session data.
• Responsible gaming tool usage (deposit limits, self-exclusion requests, session time limits).
• Bonus and promotional activity.

Technical & Device Data

• IP address and approximate geolocation.
• Device type, operating system, browser type, and version.
• Session timestamps, page interactions, and navigation paths.
• Cookie data and similar tracking technologies (see Section 7).

Communication Data

• Content of live chat and email communications with 388wan support.
• Customer feedback, survey responses, and complaint records.

388wan processes your personal data only for specified, legitimate purposes. The primary purposes for which your data is used are as follows:

388wan will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a separate lawful basis for doing so.

388wan processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the contract formed when you accept 388wan's Terms & Conditions — for example, operating your account, processing your bets, and handling deposits and withdrawals.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including anti-money laundering laws, KYC obligations under our international gaming licence, and court or regulatory orders.
• Legitimate Interests: Processing necessary for 388wan's legitimate business interests, where those interests are not overridden by your rights and interests — for example, fraud prevention, platform security, responsible gaming monitoring, and improving our services for players across Pakistan.
• Consent: Processing carried out on the basis of your explicit consent, such as sending marketing communications and promotional offers. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

388wan does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the transaction data necessary to process your deposits and withdrawals. These entities operate under their own privacy policies and applicable Pakistani financial regulations.
• Identity Verification Providers: Regulated third-party KYC and anti-fraud service providers who assist 388wan in verifying your identity, age, and address. All such providers are bound by data processing agreements.
• Responsible Gaming Services: Where you request self-exclusion or where 388wan is required to share data with multi-operator exclusion schemes under our gaming licence obligations.
• Technology & Infrastructure Providers: Cloud hosting, platform infrastructure, and security monitoring service providers who process data on 388wan's behalf under strict contractual data protection obligations.
• Regulatory & Law Enforcement Authorities: Where required by law, court order, or our gaming licence — including reporting obligations under anti-money laundering regulations. 388wan co-operates fully with Pakistani law enforcement and international regulatory bodies.
• Professional Advisers: Legal, audit, and compliance advisers who are subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 388wan's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

388wan takes the security of financial data with the utmost seriousness. When you make a deposit or withdrawal using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, the actual payment credentials (such as your mobile wallet PIN, online banking password, or full card number where applicable) are never transmitted to or stored by 388wan directly.

Payment transactions are processed through the secure interfaces of our regulated payment partners. 388wan receives only a transaction reference, confirmation status, and the amount — sufficient to credit or debit your 388wan account balance but not sufficient to initiate any independent transaction on your behalf.

All payment transaction records are stored securely and retained for the period required by our gaming licence and anti-money laundering obligations. You may request a statement of your transaction history at any time through your account or by contacting support.

388wan uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and fulfil our security and compliance obligations. The main categories of cookies used on 388wan are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in through the 388wan Login system, security tokens, and cookies that remember your language and display preferences. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences and settings — such as your preferred payment method, responsible gaming limit settings, and notification preferences — to provide a personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the 388wan platform — which pages are visited most frequently, how long sessions last, and where users encounter technical issues. This data helps 388wan improve the Platform for players across Pakistan. No individual player is identified in analytics reports.
• Security & Fraud Detection Cookies: Assist in identifying suspicious activity, detecting bot traffic, and protecting the integrity of the 388wan platform and its players.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from using core Platform features, including the 388wan Login page. Disabling other cookie categories will not affect your ability to use the Platform but may reduce personalisation and the quality of certain features.

388wan does not use third-party advertising or retargeting cookies. No data collected via cookies on 388wan is shared with external advertising networks.

388wan retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The general retention periods applied by 388wan are as follows:

Where data is no longer required for any lawful purpose, it is securely deleted or anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and business analysis purposes, as it can no longer be linked to any individual player.

As a 388wan player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact 388wan support at [email protected] or via live chat. 388wan will respond within the timeframe required by applicable law — typically within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data 388wan holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. For basic account details, you may be able to update these directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interest grounds. This right is subject to 388wan's legal obligations to retain certain data (see Section 8).
• Right to Restriction: You have the right to request that 388wan restricts processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being considered.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on legitimate interest grounds. You also have an absolute right to object to processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time through account settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

The 388wan platform is strictly intended for adults aged 21 years and above. 388wan does not knowingly collect personal data from individuals under the age of 21, and does not permit anyone under 21 to register, deposit, or participate in any gaming activity on the Platform.

Age verification is a mandatory step in the 388wan registration process. Where verification documents reveal that an account holder is under the age of 21, the account will be immediately suspended, all funds will be forfeited, and all personal data associated with the account will be securely deleted as soon as reasonably practicable and to the extent not prevented by legal obligations.

388wan strongly encourages parents and guardians in Pakistan to use parental control software and to keep gaming account credentials secure and away from minors. If you believe a minor may have accessed or registered on the 388wan platform, please contact our support team immediately so that we can take swift action.

388wan employs a layered approach to data security, combining technical, organisational, and procedural measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:

• TLS Encryption: All data transmitted between your browser or device and 388wan's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password Hashing: Account passwords are never stored in plain text. 388wan uses strong cryptographic hashing algorithms with salting to protect password data.
• Two-Factor Authentication (2FA): 388wan offers optional 2FA for the 388wan Login process, adding an additional layer of protection for your account.
• Access Controls: Access to systems that hold personal data is restricted to authorised 388wan personnel on a strict need-to-know basis, enforced through role-based access control policies.
• Regular Security Audits: 388wan's platform and infrastructure undergo regular independent security assessments and penetration testing to identify and remediate vulnerabilities.
• Fraud Monitoring: Automated systems monitor account activity 24/7 for indicators of fraud, money laundering, and unauthorised access, with alerts triggering immediate human review.
• Staff Training: All 388wan personnel with access to personal data receive regular training on data protection obligations and security best practices.

No security system is entirely impenetrable. While 388wan takes all reasonable measures to protect your data, we cannot guarantee absolute security. In the event of a data breach, 388wan will notify affected players and take immediate remedial action in accordance with applicable law and our incident response procedures.

388wan operates under an international gaming licence, and some of the third-party service providers we use — including platform infrastructure providers and KYC service providers — may process data in jurisdictions outside Pakistan. Where personal data is transferred outside Pakistan, 388wan ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan.

Appropriate safeguards may include data processing agreements incorporating standard contractual clauses, processing in jurisdictions that offer adequate levels of data protection, or other legally recognised transfer mechanisms. Details of the safeguards applicable to any specific transfer may be obtained by contacting 388wan support.

388wan reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or the services we offer. The date of the most recent revision is displayed at the top of this page.

Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — 388wan will provide advance notice to registered players via the Platform or by email to your registered address. For minor or administrative amendments, changes take effect upon publication at 388wan.com/privacy-policy.

Your continued use of the 388wan platform following notification of changes constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the Platform and contact support to arrange account closure.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 388wan has handled your personal data, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 in Urdu and English via the 388wan website.
• Response Time: 388wan aims to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days.

If you are not satisfied with 388wan's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority or to the dispute resolution body specified under 388wan's international gaming licence. Details of the applicable escalation mechanism are available from 388wan support upon request.